Delivery And Returns


Standard delivery to the UK Mainland usually takes 2-5 working days.

Standard delivery is £1.99.



If you are not home when our courier tries to deliver and they cannot find a safe place to leave your package, they will leave a card and attempt to deliver on the following day.  To arrange a more convenient delivery time, follow the instructions on the card left by the courier.



Please make sure that your delivery address and contact details are correct as these cannot be changed after ordering.


We will refund any item that you are not 100% happy with.  Please return items in a saleable, unused and undamaged condition in its original packaging within 14 days of receipt.  Refunds will be credited to your original method of payment and will exclude postage costs.

Refunds will be issued once the item is received by us.  Please include the packaging slip and reason for return with the item.

We recommend that any returns posted are sent with recorded delivery as we cannot accept liability for items that do not reach us.  All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including delivery charges.

All returns must be either in person, or returned to the address below:

Unleashed Pawtential, 56 Sandbed Court, Crossgates, Leeds, West Yorkshire, LS15 8JJ